Perm
Stoke-on-Trent
Staffordshire
£27000 - £28000 per annum
Accounts & Admin
Permanent
3592
10-07-2025
Warranty Administrator - Stoke-on-Trent
Basic Salary - £28,000 –
OTE -Bonus available -
Monday to Friday only -
Our client, a busy franchised car dealership in Stoke-on-Trent are seeking an experienced Warranty Administrator to join their high performing Aftersales team.
Warranty Administrator Responsibilities
As a Warranty Administrator your responsibilities will include:
Ensure the processing of warranty claims on a timely basis
Ensure that all necessary documentation and parts for return are processed in line with the manufacturer’s procedures
Ensure the processing of all warranty paperwork to ensuing the proper documentation is complete for Audit Standards.
Ensure the processing of all extended warranty claims and ensures document and procedural compliance.
Verify and ensure that all criteria required by the manufacturer is actioned.
Reconcile all warranty receivables with payments through the appropriate accounting report.
Provide constructive feedback and solutions to Service Managers when submitted claims are rejected, or reduced, to improve future claim submissions.
Follows up on the payment of outstanding claims.
Track warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
Track parts returns.
Arrange for parts to be shipped to the factory and for digital parts checks to be carried out.
File and maintain all service records as required by the manufacturer.
Keep informed of all factory recalls and bulletins.
Participate in warranty audits as required
Experience, Skills & Qualifications
Essential Requirements:
Minimum of 2 years Warranty Administration experience within a franchised dealership
Full UK Driving Licence
Desirable Experience:
Experience of Kerridge, Drive, Pinnacle, Power or similar
Remuneration & Benefits
Basic salary of up to £28,000 DOE
bonus available
Monday to Friday only (8am – 5pm)
Extensive benefits package
Basic Salary - £28,000 –
OTE -Bonus available -
Monday to Friday only -
Our client, a busy franchised car dealership in Stoke-on-Trent are seeking an experienced Warranty Administrator to join their high performing Aftersales team.
Warranty Administrator Responsibilities
As a Warranty Administrator your responsibilities will include:
Ensure the processing of warranty claims on a timely basis
Ensure that all necessary documentation and parts for return are processed in line with the manufacturer’s procedures
Ensure the processing of all warranty paperwork to ensuing the proper documentation is complete for Audit Standards.
Ensure the processing of all extended warranty claims and ensures document and procedural compliance.
Verify and ensure that all criteria required by the manufacturer is actioned.
Reconcile all warranty receivables with payments through the appropriate accounting report.
Provide constructive feedback and solutions to Service Managers when submitted claims are rejected, or reduced, to improve future claim submissions.
Follows up on the payment of outstanding claims.
Track warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
Track parts returns.
Arrange for parts to be shipped to the factory and for digital parts checks to be carried out.
File and maintain all service records as required by the manufacturer.
Keep informed of all factory recalls and bulletins.
Participate in warranty audits as required
Experience, Skills & Qualifications
Essential Requirements:
Minimum of 2 years Warranty Administration experience within a franchised dealership
Full UK Driving Licence
Desirable Experience:
Experience of Kerridge, Drive, Pinnacle, Power or similar
Remuneration & Benefits
Basic salary of up to £28,000 DOE
bonus available
Monday to Friday only (8am – 5pm)
Extensive benefits package